Shipping policy

Most orders ship the same day your order is placed if placed before 1pm Eastern Standard Time. Our preferred shipper is USPS. However, we reserve the right to use other shipping carriers. For tracking information, please email askthedr@drdenese.com

Domestic Shipping is one flat fee per order of $6.95. All orders $75.00 or more qualify for free shipping. Please allow between 2-5 business days for delivery via USPS.

Canadian Shipping is one flat fee per order of $20.00. All orders $150.00 or more qualify for free shipping. Please allow between 5-10 business days for delivery via USPS.

International Shipping is one flat fee of $50.00. All orders $350.00 or more qualify for free shipping. Please allow between 10-15 business days for delivery via USPS.

An email will automatically be sent to you once your order is ready for shipment. If you do not receive an email, please check your spam folders or contact us at askthedr@drdenese.

Restrictions:

Orders are shipped on business days only. Business days are Monday-Friday, excluding major holidays in the United States.

Please also note that choosing Overnight shipping does not mean your order will ship today.

We as merchants are not liable for any lost or stolen or incorrect addresses merchandise. Once we ship the item, USPS is responsible for shipment. Please note we are not liable customs clearance fees in your country and holding times of packages by customs in your country.

Please note Dr Denese is not responsible for losses or damaged goods during transit.