Frequently Asked Questions

Product Questions

Each product falls into step 1-6 of Dr. Denese's Six-Step Program. The products are to be used in that order. You can learn more about the Six-Step Program here. Please note that you can also find usage instructions listed on the page for the specific product you are looking for as well as on the packaging itself. In addition, you can always call our Skin Specialists at 1-866-642-3754.

We at SkinScience Labs, Inc. do not believe in animal testing. None of our vendors, suppliers or raw material producers perform any type of animal testing. In fact, you may find us in PETA's Beauty without Bunnies Cruelty- Free Database here: http://features.peta.org/cruelty-free-company-search/cruelty_free_companies_company.aspx?Com_Id=329

Use this text to answer questions in as much detail as possible for your customers.

Most of our products are fragrance free; however there are some that carry a very small amount of delicate scent.

All of Dr. Denese products are manufactured under FDA-mandated procedures. Some products containing SPF or Hydroquinone are classified OTC (over the counter) pharmaceuticals and therefore contain FDA-approved ingredients and undergo even more rigorous testing and manufacturing procedures scrutiny.

Approximately 2 years. It is recommended that once you have opened and have begun to use a product that you use it within 24 months. For any products containing SPF, please see the packaging for an exact expiration date.

We pride ourselves on quality of our product and perform product safety testing by third-party, Independent, Certified Testing Laboratories to ensure that all results are objective

Yes

Yes, this prevents the growth of bacteria.

Apply a small patch of product, behind the ear. Wait 24 hours to ensure that there is no reaction.

The HydroShield Ultra Moisturizing Face Serum is the most soothing of all items; however please keep in mind that Dr. Denese continues to keep those with sensitive skin in mind when formulating her products.

Yes, our products are designed for ALL women / men that are interested in revealing smoother, firmer, and younger looking skin. 

Many of you have probably thought I cannot use that product, it contains alcohol and will dry, irritate my skin. This is not true and is a very common misconception. The most commonly used type of alcohol in skincare are fatty alcohols, such as cetyl alcohol, cetearyl alcohol, stearyl or behenyl alcohol. These alcohols are typically derived from coconut or palm and are solids at room temperature, therefore must be melted for use in cosmetic formulations. These alcohols do not dry out the skin and are used to thicken a formulation, emulsify oils into water and to condition the skin. The opposite of what many people think. The amount of alcohol used is so minimal that it will have NO IMPACT on your skin.

One of the most damaging skin care fallacies pertains to exfoliation. Most people under exfoliate because the skin care fallacy says that exfoliation will dry and thin out the skin. This could not be further from the truth. The skin is a dynamic organ, the more you wear it down the more it grows. You can take a dull, lifeless, ashen looking skin and turn it into radiant skin by exfoliation. If you take off old, dry skin cells on a daily basis, you open up the skin so moisture can permeate your skin better. So if your skin is dry, you have to start with something a bit counter-intuitive: you have to exfoliate first.

While other brands focus on one or two key ingredients, we think it is best to use as many scientifically proven ingredients as can fit in the formulation because they can all contribute to the skin in different ways. The key is to use the RIGHT ingredients in the RIGHT percentages, because with skin care everything is in the percentages. Our most important goal is to give you an exceptionally high percentage of the key ingredients. Our products are one of the most expensively made products in the industry as far as the ingredients are concerned. Not packaging and not marketing.

We would love to answer your question. However, this is proprietary information and we cannot possibly answer it as all of our competitors would love to know. The best thing is to try our products yourself because you will be the best judge. You can always return it with no questions asked.

Shopping Questions

You can purchase our products at our website at www.drdenese.com, or by calling the Skin Specialist Line 1-866-642-3754, where our friendly experts will advise you on the best possible products for your specific skin type.  You may also email us at askthedr@drdenese.com with any questions.

We accept all major credit cards and debit cards.

Upon completion of the transaction you will receive a confirmation e-mail including your name, shipping/billing address and the details of your order.

Please refer to our Shipping Policy. 

SkinScience Labs, Inc. will issue a full refund for any products returned within 30 days of original delivery (returns will include the sales tax collected at time of purchase, less the shipping costs). Please refer to our Return Policy

Should you decide to return after speaking with our specialists, please fill out the Return Form enclosed with your order and repackage the merchandise and return via ground UPS or USPS insured to Dr Denese SkinScience 725 Grand Ave Suite 201 Ridgefield, NJ 07657.

No. If you ordered products from QVC, please call 1-888-345-5788 to inquire about returning or exchanging your order. Only products purchased on www.drdenese.com or via our toll-free number 1-866-642-3754 can be returned to the address above for a full refund or exchanged for a product of equal or lesser value.No. If you ordered products from QVC, please call 1-888-345-5788 to inquire about returning or exchanging your order. Only products purchased on www.drdenese.com or via our toll-free number 1-866-642-3754 can be returned to the address above for a full refund or exchanged for a product of equal or lesser value.No. If you ordered products from QVC, please call 1-888-345-5788 to inquire about returning or exchanging your order. Only products purchased on www.drdenese.com or via our toll-free number 1-866-642-3754 can be returned to the address above for a full refund or exchanged for a product of equal or lesser value.No. If you ordered products from QVC, please call 1-888-345-5788 to inquire about returning or exchanging your order. Only products purchased on www.drdenese.com or via our toll-free number 1-866-642-3754 can be returned to the address above for a full refund or exchanged for a product of equal or lesser value.No. If you ordered products from QVC, please call 1-888-345-5788 to inquire about returning or exchanging your order. Only products purchased on www.drdenese.com or via our toll-free number 1-866-642-3754 can be returned to the address above for a full refund or exchanged for a product of equal or lesser value.No. If you ordered products from QVC, please call 1-888-345-5788 to inquire about returning or exchanging your order. Only products purchased on www.drdenese.com or via our toll-free number 1-866-642-3754 can be returned to the address above for a full refund or exchanged for a product of equal or lesser value.No. If you ordered products from QVC, please call 1-888-345-5788 to inquire about returning or exchanging your order. Only products purchased on www.drdenese.com or via our toll-free number 1-866-642-3754 can be returned to the address above for a full refund or exchanged for a product of equal or lesser value.No. If you ordered products from QVC, please call 1-888-345-5788 to inquire about returning or exchanging your order. Only products purchased on www.drdenese.com or via our toll-free number 1-866-642-3754 can be returned to the address above for a full refund or exchanged for a product of equal or lesser value.

All refunds will be issued back to the payment source used to make the original purchase.

All refunds will be issued within 2-3 business days of return shipment receipt.

We do not offer price adjustments or price match. 

We have partnered with Guthy Renker to provide an auto ship membership/subscription service for our customers. Essential Radiance is filled with formulas in which we use the power of high-performing, scientific ingredients, along with precious elements from nature to provide rich hydration, boost radiance and antioxidant protection, while reducing the appearance of fine lines and wrinkles.

For any questions regarding purchase, products, orders or cancellation, please call their customer service at 1-888-220-0303.