Frequently asked questions

Each product falls into one of the steps in our Simple Steps Program. The products are to be used in that prescribed order. You can learn more about the Simple Steps Program here. Please note that you can also find usage instructions listed on the specific product page, as well as on the product packaging. In addition, you can always call our Skin Specialists at 1-866-642-3754 or email askthedr@drdenese.com

We at SkinScience Labs, Inc. do not believe in animal testing. None of our vendors, suppliers or raw material producers perform any type of animal testing. In fact, you may find us in PETA's Beauty without Bunnies Cruelty- Free Database here: http://features.peta.org/cruelty-free-company-search/cruelty_free_companies_company.aspx?Com_Id=329. 

Most of our products are fragrance free; however there are some that carry a very small amount of delicate scent.

All of Dr. Denese products are manufactured under FDA-mandated procedures. Some products containing SPF are classified OTC (over the counter) pharmaceuticals and therefore contain FDA-approved ingredients and undergo even more rigorous testing and manufacturing procedures scrutiny.

Approximately 2 years. It is recommended that once you have opened and have begun to use a product that you use it within 24 months. For any products containing SPF, please see the packaging for an exact expiration date.

We pride ourselves on quality of our product and perform product safety testing by third-party, Independent, Certified Testing Laboratories to ensure that all results are objective

Yes

Yes, this prevents the growth of bacteria.

Apply a small patch of product, behind the ear. Wait 24 hours to ensure that there is no reaction.

The HydroShield Ultra Moisturizing Face Serum is the most soothing of all items; however please keep in mind that Dr. Denese continues to keep those with sensitive skin in mind when formulating her products.

Yes, our products are designed for ALL women / men that are interested in revealing smoother, firmer, and younger looking skin.

Many of you have probably thought I cannot use that product, it contains alcohol and will dry, irritate my skin. This is not true and is a very common misconception. The most commonly used type of alcohol in skincare are fatty alcohols, such as cetyl alcohol, cetearyl alcohol, stearyl or behenyl alcohol. These alcohols are typically derived from coconut or palm and are solids at room temperature, therefore must be melted for use in cosmetic formulations. These alcohols do not dry out the skin and are used to thicken a formulation, emulsify oils into water and to condition the skin. The opposite of what many people think. The amount of alcohol used is so minimal that it will have NO IMPACT on your skin.

One of the most damaging skin care fallacies pertains to exfoliation. Most people under exfoliate because the skin care fallacy says that exfoliation will dry and thin out the skin. This could not be further from the truth. The skin is a dynamic organ, the more you wear it down the more it grows. You can take a dull, lifeless, ashen looking skin and turn it into radiant skin by exfoliation. If you take off old, dry skin cells on a daily basis, you open up the skin so moisture can permeate your skin better. So if your skin is dry, you have to start with something a bit counter-intuitive: you have to exfoliate first.

While other brands focus on one or two key ingredients, we think it is best to use as many scientifically proven ingredients as can fit in the formulation because they can all contribute to the skin in different ways. The key is to use the RIGHT ingredients in the RIGHT percentages, because with skin care everything is in the percentages. Our most important goal is to give you an exceptionally high percentage of the key ingredients. Our products are one of the most expensively made products in the industry as far as the ingredients are concerned. Not packaging and not marketing.

We would love to answer your question. However, this is proprietary information and we cannot possibly answer it as all of our competitors would love to know. The best thing is to try our products yourself because you will be the best judge. You can always return it with no questions asked.