Shipping/Return Policy


Most orders ship the same day your order is placed if placed before 1pm Eastern Standard Time. Our preferred shipper is USPS. However, we reserve the right to use other shipping carriers. For tracking information, please email

 An email will automatically be sent to you once your order is ready for shipment. If you do not receive an email, please check your spam folders or contact us at askthedr@drdenese. 


 Please note Dr Denese is not responsible for losses during transit.


Should you be, for any reason, unhappy with your purchase or have problems with an order, please feel free to contact us by email at or call 1-866-642-3754 to speak with a customer service specialist Monday through Friday from 8:00am to 5:00pm EST.  

Our product return/exchange location is Dr Denese SkinScience: 725 Grand Ave Suite 201 Ridgefield, NJ 07657

Please Note: At this time, we are unable to offer prepaid return labels. We are also unable to offer price adjustments.